Best place for musical instruments. Great staff too.
What can I say. They are there to finance me new toys whenever I pay off the tab. Great products and great staff. ROCK N ROLL.
Helpful staff super knowledgeable. Very well laid out store.
I paid for something on finance putting down a deposit of several hundred dollars and filled out an entire contract only to be given a half empty reason I could only finance the tax, AFTER everything had been agreed to. The excuse was apparently a made-up policy as I researched on the website and referenced several people who have been to the store. It’s a real shame my first experience trying to buy music equipment and I won’t be back.
Been going to this store for the past thirteen years since I’ve started playing guitar and I won’t be coming back, which is a shame since there isn’t really any other music stores around the city that compare.
I’ve bought multiple guitars, amps, pedals plus the rest of my gear from here over the years. The quality is there and never had any issues or complaints, until all of a sudden I start getting really loud feedback on my fender strat that I bought over a year ago.
I get the same feedback/interference when testing on two other amps. Tried my other guitars and no issues. So I know it’s my strat that’s the problem. No big deal I’ll just bring it in and pay to have it looked over and hopefully fixed. The customer service from one individual has always been very poor over the last decade. I’ve always tried to avoid this employee for that reason. (Also need to mention that this worker wasn’t who I went too with with my guitar, but was there to assist the other worker I went too)
Told them my situation and I feel like I got blown off. They kept saying strats always give off feedback (which I don’t disagree with, but they don’t give off the noise my guitar was creating) and ignored the fact I said three times it never did this since I’ve owned it the past year. They wouldn’t even offer to take it in and look it over for me. I felt very frustrated and almost like I didn’t know what I was talking about from the condescending way they talked. I just accepted they wouldn’t do anything and left.
Brought the guitar to beats n bytes, they opened up the back, found one of the wires was loose going to the input jack. Problem fixed.
Customer service was non-existent. Upon arriving, I…
-tried out 6-8 Taylor Guitars
-looked at guitar accessories
-checked out brass instruments
Employees seemed interested in talking to each other as they didn’t say a word to me or anyone else around… not even an acknowledgement.
As a visitor to the province, we travelled an hour to check out a couple of places in Saint John… one of them being this store just to check out the selection of guitars.
2. Long & McQuade Musical Instruments
Address: 981 Prospect St, Fredericton, NB E3B 2T7, Canada , Gemeente Landerd , New Brunswick , Canada
Love this place to much LOL. The boys are awesome and know their stuff.
My snare stand recently broke (got crushed) and I was looking to replace it but I didnt quite want to spend 50$ on it, I ended up talking to the a guy who works here, named Eric, and he took a look at my stand and fixed it up- he was so sweet and when I asked if there was anything I could do to compensate he smiled and told me a “Thanks” was all he needed. The few people who I have talked to here, and the guy who teaches me drums and bass (Nick) are all amazing and so kind, and really go out of their way to help out. I hope i can repay their kindness back to the world <3
I am new to the guitar and just made the jump from acoustic to electric. The staff here were super helpful and friendly. They don’t make you feel stupid when asking questions unlike some other placed in town. They answered all my questions and helped me get started with a great Epiphone Les Paul, an Amp, and all the accessories to get me going.
After I hit a wall teaching myself to play I started taking lessons with Liam once a week. He’s been great to work with and the price is excellent. Being 37 years old, I was alittle hesitant about taking lessons at first but after 3 lessons am very happy with the way its going so far.
Good covid procedures. Store is great staff helpful. Wish they carried more of their online stock in store, they seem to be out of a lot of things
My first time at the Fredricton Long and McQuade. Very organized and some really cool inventory I don’t see often . A Dr. Z amp, and timpani??? Awesome!
The staff were really great also.
Definitely will be making a return visit.
Very clean, respectful and knowledgeable staff when I visited.
Staff are very friendly and quick to help as soon as you walk in the door, however this is the third year in a row I have tried to rent equipment from L&M for an event, and the third year that I was either sent off without everything I had ordered, or pieces of the equipment were not working. Very inconvenient and I will be renting from somewhere else next year.
I go into this store frequently hoping to see something good. Their left handed stock is comprised of 1 cheap simon and patrick acoustic that has the same strings it had when I first moved here a year ago, and some combination of a cheap bullet strat, classic vibe telecaster, cheap epiphone sg, and one time they had a MIM fender strat. I shouldn’t get excited to see one MIM strat when I walk into a music store. Their selection of picks is very limited and strings are a bit pricey. I don’t know if I’ve ever spent money in this store even though I check at least weekly trying to.
3. Tony’s Music Box Ltd
Address: 396 Queen St, Fredericton, NB E3B 1B2, Canada , Gemeente Landerd , New Brunswick , Canada
I’ve been doing business with Tony’s for almost 35years, my father bought my first guitar there, and I still go there for purchases and guitar maintenance, their guitar tech Dave Palmer is an absolute magician when it comes to setups, and the whole staff is a treat to deal with
Great staff…very helpful..
I went to Tony’s to buy a new guitar for my husband. I don’t know a lot about guitars but Austin and the rest of the staff were incredibly helpful. We ended up having to order a guitar that fit our needs and the experience was so easy. I felt like I was a valued customer and was made completely comfortable every time I went to the store. To top it off my husband LOVES his new Alvarez! We will be back when our son picks up his first instrument!
Helping staff. Not a wide range of working hours.
Great staff and nice selection.
This is the place to go for instruments in Fredericton. Their staff is incredible and will help find what’s right for you.
Not a very good selection on acoustic guitars. Service was ok but not outstanding…however they are willing to make deals unlike long and mcquade
Well…I go in there the other day…haven’t been in there in a long time…I pick up a expensive guitar, didnt play it …and there is a yellow piece of paper on it with a date..the guy that was working there..says please dont handle everything in the store..he was very rude to me …so I said you just lost my business…and walked out ! You better tell your staff how to speak to people!!
They should focus on music considering the masks and hand sanitizer do little to nothing, they’ve forgotten how to respect people and have become the covid cult like most big businesses.
4. East Coast Music Services
Address: Maritime Opportunity Centre Inc., 1216 Sand Cove Rd, Saint John, NB E2M 3J8, Canada , Gemeente Landerd , New Brunswick , Canada
Very reasonable. Excellent work. We dropped off an accordion for a friend. He fixed what he could. There was one section he said if he fixed it, where he was not as familiar he would take a lot longer than other people. He did not want to over charge us so he gave it back. Very honest. Would recommend to anyone.
5. Long & McQuade Musical Instruments
Address: 245 Carson Rd, Moncton, NB E1C 0M5, Canada , Gemeente Landerd , New Brunswick , Canada
I’ve been shopping here for years, from back when they were on High Street. (Moncton Music Centre) A lot of the same faces from the 90s. That says a lot about how they treat their employees and I can say with confidence they treat their customers equally well. Great selection and friendly service.
Great service.
Always helpful and knowledgeable
The keyboard drums and pa staff were helpful and engaged. The guitar side aren’t very keen on sales. However it is a good place to go try a bunch of guitars out hastle free.
Excellent knowledgeable staff particularly Blair who helped today with selecting a quality guitar with warm rich sound within a budget for a Christmas gift for my daughter.
Service is much better than before, so give four stars now.
bad service, paid deposit for two weeks but no any update. when called them, seemed impatient and hanged up the phone with big bang. very disappointed.
only music shop in moncton. Doesn’t matter if you’re any good when you buy out the competition and corner the market.
Unfortunately the service in the drum section seems to have become worse here over the years. When we bought cymbals a few years ago, the staff was ok. The past 2 years we didn’t experience them as very friendly and today we were even told we couldn’t use a cymbal stand to try the cymbals but to simply hit them while hanging on the wall mount – which totally distorts the sound from what they sound like on a stand. We left without buying anything.
Treated with absolute disrespect by serving clerk, cut off while trying to talk and explain what I wanted done with my instrument, treated with total disinterest. Contacted them explaining situation, have had no response. Be wary, I would not recommend……..
6. Higho Music
Address: 4292 Route 115, 4292 NB-115, Saint-Antoine, NB E4V 2Z6, Canada , Gemeente Landerd , New Brunswick , Canada
Good quality of music instruments… and this store can beat the price of the other known store.
Great service and fair prices.
Great place with great people!
Bit of everything there
Pizza with the works was delicious. Great service.
More then just a convenience store
Nice
I called them up this afternoon to say i would buy the used Larrivee they have in stock at the price they quoted me… and they agreed !!
I received a call from them 1 hour later to advise me he quoted me wrong and had to increase the price by $200.00
Not really sure if this is normal practice for them, but in my world your word is worth something…
The food is not like it us to be. Ok service
7. Bill’s Horn Shop
Address: 4 Pleasant St, Moncton, NB E1A 2T6, Canada , Gemeente Landerd , New Brunswick , Canada
Daniel is a fantastic instructor. He was wonderful working with my child and had her playing to the beat of a song in just a few short weeks. Progress would have been faster if we had put more than once a week Into the lessons. He was very professional and didn’t mind when family wanted to stay and watch. I highly recommend
10. Atlantic Violin Supplies
Address: 520 Front Mountain Rd, Moncton, NB E1G 3H4, Canada , Gemeente Landerd , New Brunswick , Canada
I have ordered from AVS numerous times, and have always received quick and efficient service and good communications. Had a problem with one product, and they took it back no questions asked. Highly recommended. Linda in shipping is particularly helpful.
11. Unison Piano Specialists – Moncton
Address: 1405 Mountain Rd, Moncton, NB E1C 2T9, Canada , Gemeente Landerd , New Brunswick , Canada
Aucun service. Le monsieur vit encore dans les années 1970 avec sa machine à 1000$ pour accordé un piano. Il connait absolument rien. Perdez pas votre temp. Une vraie JOKE.
He told me he would buy back my piano for $300 less than purchase price (written in contract), which was part of the reason I decided to purchase from him. I approached him about 3 years later to sell and he refused, saying there wasn’t enough demand at present. I tried to contact him again a year or two later via his website to try again, and he did not even bother to respond. Don’t believe what he says even if in writing.
Repeatedly cancelled on me to have a piano re-tuned and re-pitched. Service is despicable, absolutely do not use them. You will be guaranteed false promises.
12. Beats & Bytes
Address: 8 Bayside Dr, Saint John, NB E2J 1A2, Canada , Gemeente Landerd , New Brunswick , Canada
Had a glass shield protector put on two iPhones. Very pleasant people working there. Thier price was a third of competitors.
I’ll be honest here –
Me and my friend visited B&B to sell my Nintendo Switch which was in a mint condition. It was my very first visit though. I did not have my receipt that time and I forgot. One of the staff asked me for my ID which I handed it over. They looked at us as if it was stolen and gave us a very suspicious look. I kind of over heard and heard something like “something doesn’t look right” because it was like brand new. We felt being discriminated and very bad and had to leave, they refused to buy without us having receipt for the switch even though I gave them my ID which did not make sense at all. We also felt as if none of the other staff cared about their customers.
A week later, my friend called up B&B again to clear things up for what happened a week before during my first visit. He spoke with different staff member Jerrett and cleared up for what happened before that shouldn’t have in the first place. We went back to B&B and met him. We had the receipt that time as I found it. What he did was some next level customer service that I never expected such a wonderful visit ever. We sold our switch for good price, not only that, after few minutes he came by and handed over a gift card for what we went through a week before. His gesture almost brought tears in eyes and I was out of words. His words were “we would like to see you again”. He apologized multiple times for what happened before, and we did the same for raising our voice because we were extremely upset that time. Then, we looked around some guitars so we decided to buy a guitar and we did. Overall, he made our day and hoping his day went well too. This is what I call as an exceptional customer service, thanks Jerrett! You have a happy customer now!
I had one star review before this, and B&B deserves a great review, so here I am who edited the review as a happy customer and will surely visit B&B next time! Keep it up!
Love their selections of games
Cool little store. Great place for a low cost laptop.
Been going here for over 10 years now and haven’t had any issues. Prices are fair. Didn’t quite get 5 stars cause it’s not perfect.
Prices are good but the stock moves quickly. If you see something you want but it then as it could be gone tomorrow.
would rate lower if possible bought a phone there was in a bit of rough shape but I gave them the benefit of the doubt cuz I really loved the way the phone worked I asked them if it had been thoroughly tested and was made sure to be working order within 2 months it stopped working properly and the store refused to refund me my money or fix the phone its self I was told I was stuck with a 250$ paper weight,the women on the phone was very unhelpful and wasn’t interested in attempting to find solutions to the issue or helping the customer just finding the shortest route to getting out of having to discuss it, if I was the only one to have this problem id understand but my friend had the same issue luckily his acted up within his return time and he got another Iphone the same thing happened with the iphone tho the home button on it stopped working within 2 weeks just be aware chances are if your getting a phone from them get something in writing and be aware of there lemmons
Horrible customer service. Employee was surly and had to be asked several times to help. Will never spend money at this location.
Brought in a ps4 pro to get fixed and brought it in perfectly clean inside and out.i was told it would take 3 weeks to get looked at and a couple days later decided not to get it fixed I would put that money towards a ps5. Went in today and my ps4 is filthy had a couple broken air vent slots and the battery is stuck not able to remove it now. They put in complete inner components that were not mine and put the top and bottom cover of mine on. The rest is from another broken ps4 pro not happy totally scammed by them. Probably took my parts to make a working ps4 pro so they could sell it. Leaving me with basically something that can’t be fixed even if I wanted to fix it.and I can prove it my thermal paste was all dried up and now it’s newalso inside their are thermal pads which don’t line up to the spots they are supposed to which means they put in a part from a different model ps4 pro.
